Art of Mindful Psychology, led by Nicole Osborn, engaged me to provide operational, administrative, and digital support across multiple areas of the practice during a period of significant business pressure.

During the COVID-19 pandemic, the practice experienced a substantial backlog in administration and accounts due to increased client demand. I restructured the accounts and administrative systems, cleared outstanding records and implemented a more efficient payment-tracking process, restoring operational control and financial visibility.

Working with NDIS participants, my role required ongoing compliance with NDIS Practice Standards. I reviewed and updated Policies and Procedures, ensuring they were current, clearly documented, and accessible in multiple formats to support participant understanding, service delivery requirements, and audit readiness.